Refunds & Cancellation

Effective date / Last updated: 2026-11-06

1. Scope

This policy covers any platform subscription or separately agreed SaaS service provided by HONG KONG THOMAS TRADE LIMITED under the lumavedosolution brand at lumavedo.com. Registering an account or creating a campaign draft does not create a paid subscription or automatic renewal.

2. Agreed service terms

A paid service's scope, fees, currency, billing basis, seats, renewal and cancellation terms must be specified in your written agreement. We do not imply that an unlisted plan, billing interval or upgrade arrangement exists. Taxes and service changes are handled under that agreement and applicable law.

3. Cancellation

To request cancellation or discuss a change, contact support@lumavedo.com and identify your account and service. We will confirm the effect on the agreed service and any future renewal. Pausing or archiving a campaign plan changes only that workspace record and does not cancel a separate subscription or service agreement.

4. Refund requests

Refunds are considered case by case except where required by law. We consider the agreed terms, service actually supplied, reason for the request and any error or service issue. This policy promises no fixed refund period, percentage or automatic entitlement beyond applicable legal rights. Include relevant account or order information and do not send passwords or other sensitive credentials.

5. Statutory protections

Nothing excludes or limits statutory consumer rights, including applicable cancellation rights and remedies under mandatory law. A legally required refund or remedy takes priority over an inconsistent contractual term. The governing law and dispute provisions in our Terms of Service apply, subject to mandatory rights under the laws of the Hong Kong Special Administrative Region and any other applicable mandatory protections.

6. Questions and updates

Contact support if an invoice is incorrect so it can be reviewed. Policy changes remain subject to existing contractual and statutory rights and appropriate notice of material changes.

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